The session, organised by the management of the company, was facilitated by Addison International, a leadership and emotional intelligence development consulting firm led by Ghana’s first emotional intelligent qualified master coach, Mr James Kwesi Addison.
In an interview with the Ghana News Agency at Kasoa, Mr Addison said the training held at Kumasi office of the company, formed part of a broader effort to enhance professionalism, improve customer service and promote a safer and more emotional intelligent working environment for both staff and commuters during the Yuletide.
According to him, the training was a key pillar in the company’s long-term strategy for service improvement, focusing on self-awareness, managing emotions under pressure, effective communication, empathy and building psychological safety within transport operations.
“Its goal is to enhance professionalism, improve customer service, and promote a safer working environment for both staff and commuters, during and beyond this year’s Christmas and the new year festivities.”
Speaking at the event, Mr Joseph Tawiah Obeng, General Manager of 2M Express highlighted the importance of emotional intelligence in capacity building in the transport sector, especially ahead of the Christmas festivities.
He noted that their drivers and frontline teams engaged with people from all walks of life every single day adding and understanding their emotions and responding appropriately was not just a skill, but a responsibility.
“We believe this training will help us deliver safer journeys and improve customer experience while strengthening operational standards and contributing to a more emotionally aware and customer-centred transport industry in Ghana,” Mr .. added.
“The Chief Executive Officer Dr Sefah Sarpong Bediakoh of 2M Express also commended the initiative, emphasising its alignment with the company’s vision and commitment to growth and excellence.
He noted that it was prudent for the company to not only invest in vehicles and infrastructure, but focus and invest in their people, their mindset, their emotional strength and how they showed up for our customers.
Addison International’s Public Relations Officer, Mr Justice Sagoe on his part said the organisation’s commitment to workplace transformation and capacity building across Ghana was a step higher, adding they were proud to partner 2M Express on that journey.
He stated that Emotional intelligence had become essential in today’s workplace, especially in high-contact industries like transport, adding that when the staff understood themselves and others better, it would reflect directly in customer satisfaction, team collaboration, and organisational reputation.
Later some of the drivers who participated in the training expressed their appreciation for the practical insights shared during the training, adding that the discussions around self-regulation, conflict management and empathy will particularly help them better execute their work as drivers.
GNA
