The engagement with the artisans, most of whom are electricians, was to educate and alert them to how to deal with activities relating to electricity and ECG as a company.
The team, led by Mr. Samuel Diasempah, the District Manager, Akatsi ECG, took participants through some illegal and unacceptable practices.
He cited illegal connections, unauthorised reconnection of disconnected customers, unauthorized fixing of streetlights, interconnections, fixing of unapproved meters, and others.
These, Mr. Diasempah said, were affecting the operations of the company.
He urged all to adhere strictly to the guidelines and requirements for a reliable supply and economic growth.
He explained that the encounter was an important one, aimed at fostering collaboration and a good rapport with artisans for effective service delivery.
Mr Diasempah further appealed to electricians to desist from misinforming ECG customers on issues they were not privy to.
“Our doors are opened for clarification and education on our activities. So do not act as PRO for ECG. Tell our customers to do the right thing,” he said.
Engineer Eric Agbolete, the District Engineer, on his part, appealed to participants to desist from accessing ECG structures without any consent such as climbing of poles, fixing blown-out fuses, and others.
The interactive session also saw questions emerging from participants on issues affecting ECG customers such as overbilling and others that were properly addressed by the team.
Mr. Atsu Tumaku, Chairman of the Akatsi Artisans Association, expressed appreciation to the ECG and its members for the meeting.
He called for constant engagement between the two bodies.
The ECG in Akatsi in recent times has begun community engagement programmes on its operations with artisans and others.
