The Electricity Company of Ghana (ECG) has begun an initiative to ensure the monthly readings of meters for its customers in the Volta and Oti Regions.
The initiative, which aimed at addressing billing discrepancies, is in response to ongoing concerns about inaccuracies in quarterly billing as the Company strived to ensure that customers receive bills reflective of their actual electricity usage.
Mr Solomon Adjiku, Regional Commercial Manager of ECG, said the Company had been actively engaging with meter readers across various districts to reinforce the importance of accurate readings.
He said ECG was committed to enhancing customer service by providing transparent and fair billing based on actual consumption.
“Moving to monthly meter readings will not only help us reduce billing errors but also foster better communication with our customers.”
Mr Adjiku said the Company would want its customers to feel confident that they were only paying for the electricity they had consumed.
He said the decision to shift from quarterly to monthly readings in the regions was part of a broader initiative by ECG to improve operational efficiency and customer satisfaction.
Mr Adjiku said ECG aimed to provide customers with timely and accurate bills, ultimately reducing the incidence of disputes that arose from estimated charges by ensuring that meters were read more frequently.
He urged meter readers to exhibit unwavering commitment and adhere to established procedures while they took pride in their role in delivering reliable service to the community.
“It is crucial that we are diligent in our readings and maintain the highest standards of accuracy.”
Mr Adjiku assured the customers to expect to see the benefits of the initiative as the Company implemented the new reading schedule.
He said the Company remained dedicated to ensuring that its customers received fair and transparent billing.
Mr Adjiku called on all customers to promptly pay their electricity bills and to enable the Company served them better.
He noted that as the Company continued to evolve and improve its services, it looked forward to fostering a stronger relationship with its valued customers in the Volta and Oti Regions.
GNA
