The Electricity Company of Ghana (ECG) Limited in the Volta Region has taken proactive steps to address customer concerns by hosting an informative session for residents of Denu.
The initiative was aimed at providing clarity on the company’s operations, particularly regarding billing and the meter acquisition processes to enhance transparency in service delivery.
Highlighting recent improvements in service delivery and billing accuracy, Mr Solomon Adjuku, the Regional Commercial Manager of ECG announced that approximately 17,636 customer bills have already been reviewed and corrected, with ongoing efforts to ensure further accuracy for more customers.
Mr Timothy Affrim, the Denu District ECG Manager indicated that customer feedback remained invaluable to the company.
“We are committed to making the necessary adjustments to meet your needs. We want you to feel confident in our services,” he said.
The team, comprising the Regional Public Relations Officer and other officials of the company in separate engagements with the Ghana News Agency (GNA), revealed that they recognised the challenges customers faced, “and we want to assure you that we are working diligently to improve our service delivery.”
“Transparency is of utmost importance to us, and we are committed to providing clarity on our billing processes.”
During the session, ECG officials conveyed a genuine understanding of the frustrations customers face due to high billing and service disconnections.
They emphasised the company’s unwavering commitment to delivering reliable electricity services and addressing customer concerns.
The session also featured a detailed walkthrough of how billing is calculated, along with an explanation of the procedures for acquiring meters from ECG.
The team also reassured the residents that efforts were actively underway to address their concerns.
“The company remains optimistic that such engagement efforts will foster trust and collaboration within the community.”
As ECG continued its commitment to improving service delivery, residents of Denu have been assured to expect ongoing communication and updates on the status of their concerns.
“This initiative solidifies the partnership between the company and the community it serves, demonstrating ECG’s dedication to addressing customer needs and enhancing the overall service experience,” an official indicated
Residents were also encouraged to collaborate with ECG in finding solutions to the issues raised, framing the dialogue as a partnership aimed at enhancing community relations.
Many customers the GNA interviewed appreciated the information shared.
The session concluded with a call for continued dialogue between ECG and the residents, emphasising the importance of working together to create a more efficient and customer-friendly service experience.
