Prampram-Ghana, Oct. 11, CDA Consult – Nana Aduhene II, the Prampram District Manager of the Electricity Company of Ghana (ECG), has revealed that management has initiated a series of floats across the country as a way to bring the cashless service closer to its customers.
He said that in view of that initiative, ECG staff in the Prampram District also undertook a customer engagement float within Prampram and Ningo to sensitise customers to its cashless services.
The float started from the district office at Prampram through Koko junction, Harmony Gardens Road, lower Prampram, New Ningo, and Old Ningo Market, and ended at the Prampram lorry station.
Nana Aduhene II indicated that during the float and encounter with customers, it was obvious that some of the clients did not understand what it meant for ECG to go cashless and its benefits to them and the company.
He said the interaction has given them the opportunity to know the issues faced by the customers, especially when buying power using the cashless service.
He said personally that he had to download the power app for a number of them and also assist them in purchasing power instantly.
Nana Aduhene II stated that the cashless service could be used by customers either through the ECG Power app or through the use of the *226# shortcode.
He explained that cashless service meant payment would no longer be received in cash from customers but rather through the shotcode and app using mobile money, cheques and visa or master cards.
The power app, he said, was compatible with both Android and IOS devices, adding that it has a user-friendly interface and could be used to make payments for both postpaid and prepaid metres, just like the short code.
According to the ECG Prampram District Manager, faults could also be on the app for the attention of the company, adding however that they do sometimes get challenges with some transactions not going through early enough as required.
He gave the assurance that no matter the situation, the company would strive to work around the clock to resolve challenges as and when they came up.
